Terms and Conditions of Sale
1. Scope
These terms and conditions of sale apply to all sales concluded between the customer and our company via our website.
2. Ordering and Payment
The customer can place an order on our website by selecting the products they wish to purchase and filling out the order form. Payment can be made using the payment methods offered on our website.
3. Delivery
We undertake to deliver the products ordered within the timeframes indicated on our website. If for any reason we are unable to meet the delivery deadlines, we will inform the customer as soon as possible and offer them a new delivery date.
4. Right of Withdrawal
The customer has a right of withdrawal of 14 days from receipt of the ordered products. If the customer wishes to exercise their right of withdrawal, they must inform us of their decision in writing and return the products in their original condition.
5. Warranty
We offer a warranty on all products sold on our website. If a product is defective, we will replace it or refund the customer.
6. Liability
Our liability cannot be engaged in the event of damage resulting from the misuse or abusive use of the products purchased on our website.
7. Intellectual Property
All content on our website, including images, text and trademarks, is protected by copyright and intellectual property rights.
8. Data Confidentiality
We respect the confidentiality of our customers’ data and undertake not to disclose their personal information to third parties.
9. Modification of the Terms and Conditions of Sale
We reserve the right to modify these terms and conditions of sale at any time. The new terms and conditions of sale will be posted on our website and will apply to sales concluded after their publication.
10. Applicable Law and Competent Jurisdiction
These terms and conditions of sale are governed by French law. Any dispute arising from the sale of our products will be subject to the competent jurisdiction.
Warranty Policy
We stand behind the quality of our products and want you to be fully satisfied with your purchase. If you are not satisfied with your order for any reason, we offer a 30-day money-back guarantee on all items. Simply contact our customer service team and we will arrange for a return and refund.
In addition, we offer a one-year limited warranty on all of our products. This warranty covers defects in materials and workmanship under normal use. If you experience any issues with your product within the first year, please contact our customer service team and we will provide a replacement or repair.
Please note that this warranty does not cover damage caused by improper use, accidents, or normal wear and tear. To ensure the longevity of your product, please follow all care and maintenance instructions provided.
If you have any questions or concerns about our warranty policy, please don’t hesitate to contact us.